Refund policy
14-Day Return Policy
At Microsupply, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a 30-day return policy.
Returns
You have 30 days from the date your item is delivered to request a return.
To be eligible for a return:
- Items must be unused, in their original condition, and in the original packaging.
- Proof of purchase or order confirmation is required.
- Items that are damaged due to misuse, improper handling, or normal wear are not eligible for return.
Return Shipping
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service, as we are not responsible for lost or missing return packages.
Non-Returnable Items
The following items cannot be returned:
- Final sale or clearance items
- Gift cards
- Personal care items that have been opened or used
Refunds
Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Original shipping costs are non-refundable.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you received a defective item, please contact us within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with photos of the item and packaging so we can help resolve the issue quickly.
How to Start a Return
To request a return, please contact us at:
Email:microsupply.store@gmail.com
Website: Microsupply.store
Please include:
- Your order number
- Reason for return
- Photos if the item is damaged or defective
We will provide return instructions once your request is reviewed.